Important Customer Information

Orders

All orders can be placed online through the website. All orders subject to availability.

When you place an order on our website, we will request information from you "the user" as required. Here the user must provide contact information (like name, shipping address, landline telephone number). This information is used for billing purposes and to fulfill customers' orders. In case of difficulty in processing an order, this information will be used to contact the user.  YOUR FIRST ORDER: In the interest of your security, your first order can only be delivered to the payment card billing address. Subsequent orders can be sent anywhere else.

We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or divulge any personal information for any secondary purposes.

We may use technology to track the patterns of behaviour of visitors to our website. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Certain (hypertext) links in our website will lead you to other websites that are not under our control. By activating a link, you will leave our website and we have no responsibility or liability for the Content or conduct of any web sites that may be linked from our website or for your transactions with them. If you have any complaints about them, please direct them to the operator or site administrator of such website.

Delivery

We will endeavour to dispatch goods as promptly as possible.

Products in stock will show a delivery period, this is the estimated number of working days from the date of dispatch.  Overseas orders may take longer than the estimate stated.

The maximum period of delivery would be within 30 days, unless specifically agreed with you the customer. We undertake to inform you of any subsequent change to the delivery time.

In most cases we utilise FedEx, DHL or UPS for cost effective delivery. All shipping charges are calculated based on weight and delivery to the delivery address & Country. This charge is added to your order before you enter your payment details in the checkout area.

PLEASE NOTE: THERE MAY BE EXTRA IMPORT DUTIES AND TAXES LEVIED BY THE DESTINATION COUNTRY AND WE HAVE NO CONTROL OVER THESE CHARGES

Please note that the couriers and delivery services we use tend to deliver during the working day. You may find it easier to give a work address if it is unlikely that anyone will be in to sign for your order. For heavy or bulky items we reserve the right to charge a redelivery fee if the customer is not there to collect the goods as arranged.

Any questions please email sales@gamercize.net or telephone Customer Services on 08450 558410 9am to 5pm, Monday to Friday. All calls will be charged at national rate.

Please note that the purchaser must sign for receipt of the order.

Out-of-Stock

If any item you have chosen is unavailable, we aim to contact you via your e-mail address or via telephone within 5 working days.

Pricing Policy

VAT & The EU: All products on this webshop are priced in pounds sterling and include EU VAT at the appropriate local rate. Any additional duties or local taxes are payable by the purchaser at the appropriate local rate.

Warranty

Gamercize guarantee’s its product range for DOMESTIC USE only for a period of 12 months from the certified date of purchase. During this period we have the right to: -

a) provide parts for the purchaser to effect repair.

b) repair the product returned (at the purchaser’s cost) to our warehouse. replace the product if it is deemed economical to do so.

This guarantee applies to the original purchaser only and is not transferable.

This guarantee does not cover wear and tear on upholstery or consumables.

This guarantee does not cover abuse or defects caused by storage or use outside those intended.

If you need to advise us of a defect with your product, we may ask for proof of purchase. This does not affect your statutory rights as a consumer.

Exercise equipment Warranty: Each item supplied comes with a manufacturer's warranty, which is passed directly to the customer, gamercize.net has no control over the terms of the warranty. If your product is faulty on delivery please email us at support@gamercize.net.

Please note that exercise equipment must at all times be used only in accordance with manufacturers instructions and only after thoroughly reading and understanding those instructions. No one should undertake any form of exercise without first consulting their doctor or specialist and agreeing with them that it is safe for them to do so.

Use of Information

If you provide us with any personal information through this Website or any associated poll, survey or competition we will use it as set out in this policy and to provide you with any goods or services that you request and to monitor the provision of those goods and services.

If we hold any of Your Information and that information is incorrect in any respect, you can e-mail us at sales@gamercize.net and the information will be corrected as soon as reasonably possible.

Any changes to our privacy policy will be placed on our website. If we decide to use personal information in a way different from that stated at the time it was collected, we will notify users by way of an email. Users will then have a choice as to whether or not we can use their information in this different manner. Information will be used in accordance with the privacy policy under which it was collected.

Databridge Services Ltd is the sole owner of the information collected on this Website. We will not disclose or divulge this information to others in ways different from what is stated in these terms and conditions.

Security

This website takes precautions to protect users' information. This website uses a secure server (SSL) to ensure that your credit card will be protected against fraudulent use while ordering from our website.

This service encrypts all personal information entered to prevent anyone but the intended recipient from viewing or manipulating your information. The servers on which we collect and store personal information are kept in a secure environment.

Method of Payment

We process all payments via PayPal for security. It is imperative that you provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card statement. Card fraud is illegal and perpetrators will be prosecuted in all cases.

Returns and Refunds

Under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund. This does not apply to items personalised or made to your specification; software that you have unsealed; items that due to their nature cannot be returned

To cancel, you can Email us at support@gamercize.net, call 08450 558410 or write to us at Gamercize, PO Box 492, Southampton, SO50 0BG within seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number and stating the item(s) that you are returning. You must take reasonable care of the item(s).

At present, we can only offer an exchange for the same product.

The only stipulation is that we receive the goods back in the condition they arrived with you, and that they are repacked into the box/packaging they arrived in. If returned goods are not repacked properly by the customer they may incur a 10% repacking/restocking charge. In general few returns are charged this, however if return goods are in such a condition that costs are incurred to recheck the product then the 10% may apply .

Packages must be returned pre-paid, and for your protection, we recommend that you use a recorded delivery service. Refunds will be credited back within 30 days of the cancellation. Please note our carriers only uplift Monday to Friday.

We will fully reimburse agreed returns made due to faulty goods or an error on our part, but we reserve the right to charge you for recovery of the goods in the event of a cancellation . If you have any doubts please email us at
support@gamercize.net

Complaints

We aim to deal with all complaints as effectively as possible. In the first instance, your complaint should be emailed to support@gamercize.net . Alternatively, you may telephone the Customer Support Line on 08450 558410 9am to 5pm, Monday to Friday. All calls will be charged at the standard rate. Or you can write to us at Gamercize, PO Box 492, Southampton, SO50 0BG.

We aim to acknowledge by email any emailed complaint within 5 working days, and to conclude our investigations as soon as possible thereafter.

Telephone complaints will not necessarily be acknowledged by email prior to investigation. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.

 

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